Return & Refund Policy

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Thank you for shopping with [MR LUX]. We value your satisfaction. Please read our policy below regarding returns and refunds.

1. Returns

We accept returns within [7/14/30] days of the delivery date.

To be eligible for a return:

• The item must be unused and in the same condition you received it.

• The item must be in the original packaging.

• You must provide proof of purchase (receipt or order confirmation).

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards

• Downloadable software or digital products

• Personalized or customized items

• Perishable goods

• Final sale items

2. Refunds

Once we receive and inspect your returned item:

• We will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within [5–10 business days].

• Refunds will be issued to your original payment method.

Please note:

• Shipping costs are non-refundable.

• If the return is due to our error (damaged or incorrect item), we will cover return shipping costs.

3. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us at: [your email address]

4. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again.

2. Contact your credit card company (processing times may vary).

3. Contact your bank.

If you’ve done all of the above and still have not received your refund, please contact us at [your contact email].

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service.

• We are not responsible for items lost in return transit.

6. Contact Us

If you have any questions about our Return & Refund Policy, contact us at:

Email: [your email address]